Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to processing and delivering your order as quickly and carefully as possible.
Order Processing Time
All orders are processed within 1–3 business days after the order is placed.
Orders are not processed, shipped, or delivered on weekends or public holidays. During high-demand periods, promotional campaigns, or unexpected delays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available.
Shipping Time
Estimated delivery time is usually 5–12 business days, depending on your location and the shipping carrier.
Please note that delivery times are estimates and may vary due to carrier delays, customs, holidays, weather conditions, or other factors outside of our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email. If tracking is available, the tracking number will be included in the email.
Please allow some time for the tracking information to update after your order has been shipped.
Incorrect Shipping Address
Please make sure that your shipping address is correct before placing your order.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at info@tryalmape.com.
If the order has not yet been processed, we will do our best to update the address. However, once the order has been shipped, we cannot guarantee that address changes can be made.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery times and package handling are the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact us at info@tryalmape.com, and we will do our best to assist you.
However, we are not responsible for packages that are lost, stolen, or delayed due to circumstances outside of our control, including carrier delays or incorrect delivery information.
Customs, Duties & Taxes
For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We are not responsible for delays caused by customs processing.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, please contact us immediately at info@tryalmape.com with your order number and photos of the issue.
We will review the case and do our best to make it right.
Contact Us
If you have any questions about your order or shipping, please contact us at:
