Cancellation policy
Return & Refund Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, the product must be in the same condition that you received it. For health, hygiene, and safety reasons, dietary supplements can only be returned if the bottle is unopened, unused, undamaged, and still sealed in its original packaging.
We cannot accept returns for supplement bottles that have been opened, used, damaged, tampered with, or are no longer in their original sealed condition.
You will also need the receipt or proof of purchase.
To start a return, please contact us at info@tryalmape.com. If your return request is accepted, we will provide further instructions on how to proceed with the return.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@tryalmape.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right where appropriate.
Subscription Orders & Early Cancellation
Customers who choose a subscription receive a discounted subscription price, including a 20% discount compared to the regular one-time purchase price.
By purchasing on subscription, you agree to keep the subscription active until at least the second replenishment order has been received.
If you wish to cancel your subscription before receiving your second replenishment order, an early cancellation charge will apply. This charge is equal to the discount received on the initial subscription order, meaning you will need to cover the 20% discount that was provided as part of the subscription offer.
Once you have received your second replenishment order, you may cancel your subscription at any time without any additional cancellation fee.
This policy is designed to prevent misuse of the subscription discount while still allowing customers full flexibility after the minimum subscription period has been completed.
Exceptions / Non-Returnable Items
For health, hygiene, and safety reasons, opened or used dietary supplements are non-returnable.
We also cannot accept returns for:
- Products that have been opened or used
- Products that are damaged after delivery due to customer handling
- Products not in their original sealed packaging
- Sale items
- Gift cards
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@tryalmape.com.
